Yenzabusha IT Solutions recognizes the critical role of Internet connectivity for your business. Through our partner, Jenny Internet, we’ve implemented a proactive system for link monitoring and automatic downtime ticket creation across all our Business Connection services. Using specialized equipment, we monitor your Internet connection and address any issues promptly, reducing the need for you to manually log support tickets during outages.
In order for you to enjoy Jenny Internet, we require to install equipment needed to get up and running.
Extra Equipment or labour may be needed to complete your installation.
You will recieve a final quote based on your location.
We have three levels of support: Support, Advanced Support, and Technical. What sets your business support apart, is that business support queries are escalated to our Advanced Support team if a solution is not found and callouts are prioritized by our local dealers.
Some ISPs sell consumer services to businesses without taking into consideration the costs of downtime or services not working optimally.
Some hidden costs and pain points can be:
Wireless Home Internet is high-speed internet access without cables or wires. You’ll receive your Internet connectivity through a wireless CPE (Customer Premises Equipment) on your roof. This CPE points to our nearest tower to connect to the Internet and other services. Jenny Internet uses the latest technology in connectivity to ensure a consistent high-speed Internet connection in the comfort of your own home.
Some ISPs sell Internet connections using another provider’s infrastructure. This causes support issues because there are multiple parties involved. We have full control from your CPE over our network to the Internet.
Your questions answered
You have the option to purchase your equipment from the Jenny Dealer and that wil become your property. If you choose to rent the equipment from us, the Jenny owned equipment will remain the property of Jenny Internet. Speak to your Jenny Dealer to understand the best solution for you.
Installations typically take between 1 and 7 working days.
Yes, your local Jenny Dealer can move the equipment to another location if required.
A typical Wi-Fi signal has a range of around 30 metres. The signal can be impacted by several factors such as the modem/router’s ability, walls, and/or other obstacles.
You can request an upgrade or downgrade at any point.
If the service is upgraded mid-month, the upgrade can be done the same day. You will be billed pro-rata for the extra value from the day the service was upgraded to month-end. You will receive the pro-rata bill with your next months’ invoice.
All downgrades will only be processed at month-end so this will not affect your billing in any way.